Connection Drops
Try again using a more stable network. If the result does not appear, contact support.
How to take the test from the start
This guide helps participants prepare their device and understand the TOEFL Prediction Online flow.

Use a stable device and make sure the battery is sufficient. Prepare an internet connection that is not easily interrupted.
Enter participant data correctly because it may appear on results or digital certificates.
Complete each section in order. First, understand the instructions. Next, answer the questions with focus. Continue until all sections are finished.
Do not close the browser during the test. If a problem occurs, record the time and contact support.
After the test is completed, the system may display results according to service terms. Use the result for learning evaluation.
TOEFL Prediction results are not a substitute for official ETS TOEFL ITP scores.
A digital certificate can be downloaded if it is available in the participant account. Make sure the name and data are correct before saving the document.
Use the certificate verification page to help check document authenticity.
If you need the official ETS path, check official ETS information or the official provider required by your institution.
Try again using a more stable network. If the result does not appear, contact support.
Send a correction request through the official contact with supporting evidence.
Check your browser, connection, and storage. Contact the team if it still fails.